spendmatters
 

February 09, 2012

 

Of Cruise Ships and Commodities: What Matters Most When It's Full Steam Ahead

I must admit, we're not big "cruise people" in the Busch/Reisman house. But we're planning on taking our second Disney Cruise with the family this winter (if you're on the fence, I'll go out on a limb to say that Disney does everything right, even if you hate the whole concept of getting on a floating city with thousands of families and screaming kids). Yet of course like many others preparing for a trip in the coming months, the tragedy in the waters on the coast of Italy caught our attention as more than just another sad human-interest story.

Rather, it reminded us that we're putting our own lives at risk by getting on any type of boat without fully explaining to everyone coming with us the importance of both following safety instructions and going with your gut instinct in times of crisis (i.e., not waiting around to be told what to do). Under less moribund circumstances than watching the death toll climb from the Carnival Costa Concordia tragedy, our dinnertime conversation preceding a planned trip would be more inclined to discuss the economics, procurement and supply chain operating procedures of cruise lines rather than their approach to safety.

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Commodity Edge Conference

Will Rearden’s Acquisition of HomeRun Become the First B2B “Social Discount” Play?

Amidst all the news coming out of SAP early last week with the Crossgate deal and a nasty head cold going around the office that's slowed the usual pace of developing current content, we've been slow to cover some major news at Rearden Commerce, including a large funding round and an acquisition. Last week, Rearden acquired a company that may not seem like a fit with the procurement or network space at first, but in fact, is quite a fascinating potential fit if they can successfully plug the capability into their platform and drive real adoption. The news we speak of here of course is Rearden's acquisition of HomeRun, a self-described "social-buying service" and platform which "powers group commerce programs for many of the best known consumer web sites," according to Rearden.

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Avoiding Jetlag and Beyond -- Business Travel Tips for the Mature Global Sourcing Globetrotter

When I got out of consulting as my primary profession, I was actually more excited to give up my top tier status on airlines than I was to earn it in the first place. For those of us who have spent at least part of our career in jobs where we're more out of the office than in, we've learned that despite the appeal of staying in swank hotels and having a per diem which is more than many people make per week is most parts of the developing world, work travel gets old. Fast. And now with the rise of bed bugs and such -- watch out if you're in NYC or Chicago -- you can also bring back the worst elements of your trip, if you're not careful.

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To Forecast Corporate Travel Prices, Ignore Airline and Hotel Costs and Pull Out the Steak Knife

Economists like to point to the "Big Mac Index" to understand the relative purchasing power and cost of buying a burger in different world markets. Yet in the corporate travel world, at least in North America, a slightly more expensive cut of beef may be a far more accurate predictor of where prices are headed and our own corporate travel buying power. A recent article that hit the Medill news service suggests that Morton's Restaurant group performance is riding a slowly expanding tide of business travel. According to the story, "The Chicago-based upscale steakhouse company, which is reliant on business travel and entertainment spending, saw a precipitous drop in its sales during the Great Recession."

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Backdrop: The Travel Sourcing Opportunity -- Skills, Technology and Clout (Part 2)

In the first post in this series, I set the stage for our 2011 coverage of the travel procurement market. And I also hopefully established myself as someone with a complete lack of travel specific procurement credentials (yet broader procurement knowledge). Ironically, this probably makes people like me more qualified than many so-called experts in the field to pick apart a category where opportunity knocks. But what doors are the best ones to bash in (or more quietly pick the lock) on first in the travel area? Reading between the lines of a recent Travel Procurement study can help us begin to get the lay of the land when it comes to dispensing with current program models and components that are cheating us of potential savings opportunities.

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Backdrop: The Travel Sourcing Opportunity -- Skills, Technology and Clout (Part 1)

Let me preface this post by noting that I have absolutely zero experience in travel procurement as a sourcing professional, but fifteen years as an active consumer of it, learning the consultant-tricks-of-the-trade by doing everything from flying preferred carriers (even when they're not authorized) to maximizing the chance of upgrades through sometimes backchannel means to, of course, circumventing corporate travel systems when there's a better deal on Hotwire, Priceline, etc. Besides this inexperience, you should take all of my advice with a grain of salt because in my last company, FreeMarkets, I also managed to earn a dressing down from the CFO by "damaging our relationship with United" and jeopardizing a big kickback (ahem, rebate check) after an incident when I was left stranded at midnight at Dulles with no recompense and decided to escalate matters myself (tried and true sourcing geeks often take matters into their own hands when a supplier mishaps impacts them personally, even when they're not the category owner).

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Rearden and Ketera -- Acquisition Implications for Ketera Customers

While Rearden's acquisition of Ketera has many implications for the broader P2P and Spend Management market -- ranging from an evolving competitive landscape with greater choice of stable vendors for customers to a potential re-integration of P2P with travel and expense management -- a key area that we should not overlook is the implications of the deal for Ketera customers and organizations currently in the market for potential P2P solutions. For the most part, Spend Matters believes the acquisition is quite positive for existing customers, for the following reasons:

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With Ketera, Will Rearden Prove a Viable P2P Competitor to Ariba, Basware, Coupa, SAP, Oracle, etc.?

See our initial coverage of Rearden's acquisition of Ketera here.

One thing has been for sure in terms of Ketera in recent years, and that's the fact that few dispute whether the vendor has gotten enough at bats relative to competitors in the P2P and network enablement market to judge whether or not it can hold its own in the broader sector. Spend Matters has rarely seen Ketera in any new enterprise eProcurement, invoice management or network enablement deals on either side of the Atlantic in recent years and it's our hypothesis that much of the vendor's sustaining revenue has come from other areas. This appears true, despite company positioning that suggests it has entirely gone down the path of delivering a network-based business model. Spend Matters believes this situation brings opportunity to Rearden Commerce, Ketera's new owner, which has had a strong focus on select "personal services" category procurement revolving around travel in recent years.

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Rearden Commerce Acquires Ketera, Creating a New, Broad Spend Management Offering

Rearden Commerce (See recent coverage here, here, here, and here) just announced that it is acquiring Ketera. For those who don't know Rearden, the company has long focused on positioning itself as a personal services (e.g., air, car rental, hotel, dining, small parcel/overnight, etc.) procurement and business/personal life-simplifying complement to traditional P2P providers. Rearden has also gotten into the expense management space as well, with a core acquisition that enabled it to compete against the likes of Concur and others. Overall, Rearden's strategy has been razor focused up until now on delivering the combination of a web-services platform (which has an elegant means of incorporating third-party sites, content and capabilities without punching out to other URLs) and targeted functional capability.With the acquisition of Ketera, it seems as though this targeted strategy is changing entirely.

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When Spend Management Hits Hotels Where it Hurts: But Should We Be Surprised?

Having grown up in the camp of "We're on vacation! No! You can NOT watch movies in the hotel room!" I have to say that my family never provided a high-margin revenue stream for hotels in terms of long-distance phone calls and in-room pay-per-view movies (incidentally, the old Cisco routers that directed bits and bytes in hotels were affectionately known by those in the systems and network management trade as "p*rn switches," if you're curious about where the bulk of the revenue came from). Flash forward to today and it turns out the people who do chat all night on those ancient landlines while ordering the latest blockbuster films -- or something else -- are doing so less frequently, which has apparently resulted in a hefty loss of hotel revenue from these once (semi) flourishing money streams. Call it smart personal/work travel Spend Management at the expense of the hotel trade.

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