Procurement and Finance Collaboration: A Non-P2P Perspective (Part 2)
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In our final installment of this series, we'll close with our final five predictions looking at how a falling euro may impact sourcing strategies, focusing primarily on the increasing linkages between IT, procurement and treasury strategies. The early posts in this series have been well received, so we're likely going to flesh out the thinking a bit more and combine these four separate posts into a paper for access in downloadable format. Be sure to check back in the coming weeks if you'd like to see some additional thinking on the topic. Continuing on with today's installment:
I don't discount the notion of focusing on supply risk management as a top business priority. I think we must. Yet at Spend Matters, we've observed that roughly 80% of companies that embark on supply risk management initiatives begin with looking at monitoring and forecasting supplier financial health -- rather than broader supplier management risk considerations (such as performance risk, labor risk, brand risk, geographic risk). And in many cases today, where companies are dedicating resources to the financial side of supplier risk, we see the ownership of this risk element often resting with finance organizations.
Whether you procure services from the Big Four, middle tier firms, or smaller local firms, there are some common strategies that will help sourcing and procurement teams to maximize the value they get when buying services from accounting firms.
This piece does not focus on pure, cost-driven commodity buys, where you don't care who is providing the service or what levels of expertise they have, and the scope and deliverables are very clear and pre-determined. In that case, procurement professionals have all the tools they need to run RFPs, set up competitive auctions amongst competing suppliers, push on price, and contract effectively. That is your bread and butter, and we don't have too much useful advice for any professional skilled in that mode. BUT -- beware of assuming that all of what you seek from accounting firms ought to be in that mode.
In the first three posts in the series (Part 1, Part 2 and Part 3), we looked at different models and approaches for sourcing and managing complex finance (including legal) categories. Courtesy of ICG Commerce, the discussion, in the most recent post in this series, also looked at a case study examining the types of results that companies can achieve through sourcing what's arguably the most sacred sourcing services cow of all: external audit services. But in this final post in the series, we'll leave the realm that involves sourcing firm-based services for a minute and instead examine another finance services case study: T&E and p-card programs. Even though many companies look at p-cards without realizing the type of price compression possible (based on revenue in fact -- incentive payments), the results speak for themselves.
In this next post examining some pragmatic insights from ICG Commerce (and others) in the legal and finance sourcing and category management areas, we'll turn our attention to a case study to bring the savings potential of services procurement alive. In looking at areas that fall under the purview of finance, no single category of spend is more sacred than external audit, which we previously mentioned has an existing supplier tenure of over twenty-five years (that's right, by the averages, the last time your company switched its auditor was towards the tail-end of Reagan's first term of President of the United States). Clearly, if a company is to successfully pursue the sourcing of audit services, it's critical to gain broad buy-in and support from the CFO and controller, not to mention other key executives.
In working with its BPO customers in the legal spend areas, ICG Commerce focuses both on category-driven cost reduction as well as ongoing vendor compliance, including maintaining a focus on minimizing the impact of rate price increases. For example, ICG recommends a formal process with specific dates for rate reviews no more than annually. They also encourage companies to create a formal rate management process and tracking system. From a stewardship and management standpoint, they suggest that a "standing committee...evaluate and approve all rate increases and discounts." In other words, as with all complex spend categories -- especially complex services -- a well-defined sourcing and supplier management model can improve upon legacy models where consensus was nonexistent because rate increase approvals and related vendor management reviews were accomplished only by single individuals rather than the broader team.