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May 22, 2008

 

Are Ariba and Emptoris Placing Two Different Customer Bets?

In listening to the words of executives from both Emptoris and Ariba over the past year, I've picked up on different subtleties of strategy and direction. I probably should have put together the pieces earlier, but I finally realized this week how differently the two companies think about the procurement world (outside of one area I'll get to in a minute). In fact, despite the competitive rhetoric you'll no doubt hear from both parties, I'd wager that their strategies could very well take them in different directions. Yes, there will be serious competition along the way -- especially in the sourcing and sourcing solutions / services arena -- but one vendor appears headed down a path to cozy up to the CFO while the other is taking a much more operational approach to thinking about its future clientèle.



It should be clear which vendor views the CFO as their natural ally and champion. And that's Ariba. Even though Ketera is speaking a similar language these days to Ariba, they don't yet have the critical mass -- at their current size -- like an Ariba to make procurement into a finance-driven issue on a global basis. Ariba's investments and partnerships in EIPP and their supplier network show a clear strategy towards embracing issues which a CFO can get his head around. But to make procurement speak the language of finance -- and to get CFOs to make investments in procurement -- will require visibility and analytical tools and interfaces that not only help impact finance-driven metrics, but also lower the types of business risk that keep CFOs up at night.

Emptoris, in contrast, is talking the language of not just procurement, but of operations professionals. These might be supply chain leaders or business unit heads. Emptoris' language and focus on areas such as globalization -- and its implications on trade and operational business issues -- at their International User's Conference suggests to me that we'll see Emptoris continue to make product development and acquisition investments that more closely tie procurement into the operations of the business. But don't confuse "operational" areas necessarily with supply chain planning, forecasting and execution types of applications. Perhaps this will include better multi-tier sourcing as well as contract, performance and quality management. Or maybe it will take Emptoris in new directions we can't even think of yet. Regardless, it's clear to me from a long-term perspective that Emptoris' customers will not just be the CPO or VP of procurement, but executives on the operational side of the business in general.

As I mentioned at the start of this post, sourcing will continue to be the primary battleground for both providers. But my guess is that rather than continue to bludgeon themselves with aggressive reductions in price points -- Ariba has in fact developed a reputation in certain circles of the market the past year for its aggressive pricing of sourcing software -- we'll see investments in innovative features and services that will create differentiation among the two players. Who will win the sourcing market? I'm not sure. At this point, with the Procuri deal closing sometime later this year if all goes as planned, Ariba will have a significant advantage from an overall installed/hosted base and services capability perspective. Emptoris, in contrast, has fewer customers, but often more advanced deployments from both a solution capability and reach perspective.

What do you think? Are Emptoris and Ariba headed down different customer paths on the periphery of procurement, or do you believe that the fight for victory in the sourcing market will continue to keep them sparring on the same battlefield?

- Jason Busch

Comments
Jason, I am just having a hard time reconciling your comment..."Emptoris, in contrast, has fewer customers, but often more advanced deployments from both a solution capability and reach perspective"

From my experience using both the Procuri solution and the Emptoris product in past lives I have observed deep implementations of both products. We found the Procuri product so easy to use that we had odd users coming on board to use the product for one time buys in addition to strategic sourcing we did across business units and geographies. I am sure that Emportis users do the same but I not sure how you came up with your statement which sounds like fact but may just be opinion.

Can you clarify?
# Posted By FlaFlaFloey | 10/24/07 8:15 AM
Thanks for your comment. All of Spend Matters is opinion – to be sure. As are all analyst reports and news stories (even those supported by facts, but we know how those can be twisted around to support a certain perspective). But it’s my gut talking to many Emptoris customers over the years -- as well as Procuri and Ariba customers --that from a sourcing perspective, Emptoris users are pushing more through the system and getting more leverage from optimization and other capabilities that can lead to second level savings as a general rule (certainly you might be able to dig out individual exceptions). Ariba / Procuri simply do not have stories like what Emptoris has done at Motorola over the years on the combination reverse auction / optimization front from a software perspective. In interactions with a couple of Emptoris sourcing customers who switched from Ariba/FMKT over the years (e.g., GSK), I’ve gotten a real sense of how embedded an application can be in the organization. Not a knock on Ariba / Procuri– just a subjective advantage I see for Emptoris for sourcing software, specifically. But that's just my opinion. You might have one that's just as strong the other way and could support it in argument better than me. I'd be happy to provide some other examples and share additional thoughts off-line if you don't mind revealing your identity.
# Posted By Jason Busch | 10/24/07 8:27 AM
The major problem for this market place is that it is hardly profitable for anyone, when it comes to software sales. Services might be a different story. The amazing thing is that the proven ROI from SRM projects in general has been 100X or more, but we are dealing with the cost side of corporations. In my humble opinion we the vendors have to "help" both the CFO and the COO both understand and embraze the investment in sourcing solutions, including e-transactions, contracts management and analytics. Lately we are also bringing advanced forecasting as well as risk management to the table. The "Indian rope trick" we have to perform, together with the CPO/SM side of the matter, is to convince the audience of the good thing about first increasing cost in order to later perhaps deliver cost reductions...... The finance people are really interested in proven ways to reduce cost, if it hits the bottom line (which cost avoidance does not!), while the operations people have a trickier situation with balancing cost against supplier performance (Quality, OTD) as well as supplier risk-potential for disruptions. Also the financing of an SRM solution has to come from operations. They have to give up money for the over all good. What will it take to get them interested in that? My conclusion is that neither direction of the two mentioned vendors will be sufficient to win the customers - you have to do both.
# Posted By Dennie Norman | 10/24/07 8:58 AM
Wise words from Dennie.
It's nice to see thoughtful posts.
# Posted By SpendFool | 10/24/07 10:02 AM
In my experience it is a lot easier for CxOs to "understand and embrace" investment in sourcing solutions when (1) those sourcing solutions are reasonably priced, (2) there is no requirement for a long-term agreement, and (3) there is no requirement for services apron strings back to the provider (i.e., business users can operate the products themselves).

There are companies in this marketplace (Iasta, for example, with its 536% growth rate) that are comfortable with reasonable profit margins, have been in business for years, and have been successful producing products that users find approachable and effective.
# Posted By Eric Strovink | 10/24/07 11:37 AM
We've just switched from Emptoris to Procuri. And the reasons were both from the bottom line benefits gained (for the CFO) and an increased usability to gain adoption not just within the Procurment function but also within the wider business (COO etc)

So with that in mind, perhaps Ariba's acquisition of Procuri puts them in a stronger overall position than many expeceted it to.
# Posted By Owain Kelly | 10/26/07 3:42 AM
Owain,

Good insights ... thanks for chiming in. Far too few practitioners are willing to put a stake in the ground on these virtual pages. They "lurk" but don't offer up their opinions often enough!
# Posted By Jason busch | 10/26/07 6:45 AM
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